DocVisa Privacy Policy 

1. Introduction

1.1 This Privacy and Cookie Policy (“Policy”) is applied by docvisa.com and https://docvisa.com (hereinafter simply: “docvisa.com”). docvisa.com belongs to Paysol srl, registered and operational headquarters in Via Vincenzo Monti n.8 20123 Milan (Italy) and is registered in the Company Register of the Chamber of Commerce of Milan (IT) with registration number MI-2578101 and with VAT number IT11079750961 The Data Protection Officer of docvisa.com can be reached at info@docvisa.com .

1.2 The purpose of the Information is, on the one hand, to explain why and how data that identifies or could identify natural persons (“Personal Data”) are processed by docvisa.com. Unless otherwise indicated, docvisa.com is the data controller, pursuant to the General Data Protection Regulation (“GDPR”) for the processing of Personal Data in accordance with what is described in this Policy. On the other hand, the Information has been drawn up to inform you about the use of cookies and similar techniques on the Website https://docvisa.com (hereinafter: “Website”) managed by docvisa.com.

1.3 Personal Data is processed via the Website when requesting travel documents such as visas, e-visa, ETA and/or ESTA - in response to which a (digital) document is provided to one or more natural persons (“Customer ”) with which authorization is obtained for the Customer to enter a given country (“Travel Authorization”). If the Customer is under the age of 16, docvisa.com will ask for authorization from the person having parental responsibility for the minor before the latter's Personal Data is processed.

2. Part I - Personal Data

2.1 docvisa.com may process your Personal Data in the following circumstances:

2.1.1 You are a Customer of docvisa.com;

2.1.2 You are potential customers of docvisa.com;

2.1.3 You are distributors of docvisa.com;

2.1.4 You are a supplier of services or products to docvisa.com.

2.2 The Personal Data processed by docvisa.com when completing the Travel Authorization request form are as follows:

2.2.1 Your name and surname;

2.2.2 Your address;

2.2.3 Your gender;

2.2.4 Your date of birth;

2.2.5 Your place of birth;

2.2.6 Your email address;

2.2.7 Your telephone number (mobile);

2.3 Additional Personal Data processed by docvisa.com when completing the application form for a Travel Authorization are as follows:

2.3.1 Your IP address;

2.3.2 The order identification number;

2.3.3 Your marital status;

2.3.4 Your partner's name, address, location, nationality, place and country of birth;

2.3.5 Your mother's name, address, location, nationality, place and country of birth;

2.3.6 Your father's name, address, location, nationality, place and country of birth;

2.3.7 Your travel plans;

2.3.8 Name, address and location of your emergency contact;

2.3.9 Data relating to your work and training;

2.3.10 Further contact details;

2.4 The particularly sensitive Personal Data that docvisa.com processes when completing the Travel Authorization request form are:

2.4.1 Your passport number;

2.4.2 Your identity card number;

2.4.3 Your bank account number;

2.4.4 Your social security number;

2.4.5 Your passport photo;

2.4.6 Your nationality;

2.4.7 Your ethnic origin;

2.4.8 Your political ideology;

2.4.9 Your religious or existential orientation;

2.4.10 Your membership of trade unions;

2.4.11 Your genetic information;

2.4.12 Your biometric information;

2.4.13 Your health information;

2.4.14 Additional Personal Data, such as that intended for the unique identification of a natural person, based on the nature of your relationship with docvisa.com.

2.5 It is possible that in the course of our communications you may provide us with additional Personal Data in addition to that set out above. These fall into the following categories of Personal Data:

2.5.1 Personal Data transmitted by you to docvisa.com as a function of the services we offer you, such as, but not limited to, information provided by the docvisa.com support service and Personal Data (particularly sensitive) necessary to request a Travel Authorization for a Client from the various Immigration Departments;

2.5.2 Personal Data that docvisa.com receives through your use of our Website, or when you contact us or otherwise communicate with us, whether on behalf of a company or on behalf of a third party.

3. Sources

3.1 Generally docvisa.com collects your Personal Data. This is not the case, however, in the following cases:

3.1.1 If docvisa.com receives your Personal Data from another Customer, distributor or supplier and transmits it to docvisa.com so that docvisa.com can fulfill the customer agreement, distributor or supplier in question;

3.1.2 If docvisa.com receives Personal Data from another organization.

4. Principles

4.1 docvisa.com collects personal data based on the following principles:

4.1.1 Processing is necessary for the performance of an agreement to which you, your employer or your client are an interested party, or to take measures on your request before the conclusion of an agreement;

4.1.2 On the basis of the legitimate interest of docvisa.com as a commercial enterprise to be able to offer its services, unless your interests or your fundamental rights and freedoms override such interests;

4.1.3 If it proves necessary, docvisa.com will ask for your unambiguous consent for the processing of your Personal Data. For the processing of your particularly sensitive Personal Data, your unambiguous consent will be requested.

5. Purpose

5.1 docvisa.com processes Personal Data for the following purposes:

5.1.1 To allow docvisa.com to perform the agreement with you, your employer or client, as defined by, but not limited to, the agreement provide a Travel Authorization valid for a given country.

5.1.2 Allow docvisa.com to identify you through the Website in order to provide you with a Travel Authorization;

5.1.3 Allow docvisa.com, as a commercial enterprise, to request a Travel Authorization to third countries with Personal Data from the competent immigration authorities;

5.1.4 Allow docvisa.com to keep you informed about the status of your Travel Authorization application, as well as to inform you about the start date, expiry date and provisional changes to the validity of your Travel Authorization, as well as to send you news from part of and about the government of your country and the country you are visiting, for the purposes of safe travel and compliance with the regulations of those governments.

5.2 The provision of the Personal Data requested pursuant to points 4.1.1 and 4.1.3 is a necessary condition for the conclusion of an agreement with docvisa.com. In cases where this data is not provided docvisa.com may not be in a position to fulfill the obligations imposed on docvisa.com by virtue of the agreement stipulated or to be stipulated. The provision of the Personal Data requested in point 4.1.2 is not mandatory and is not a necessary condition for the conclusion of an agreement with docvisa.com. If the data is not provided, docvisa.com may not be in a position to perform the services and/or obligations envisaged.

6. Data retention

6.1 docvisa.com never stores Personal Data collected for periods longer than the purpose for which they were collected. Personal Data is never retained for periods longer than the terms set out below, unless there is a legal obligation on the part of docvisa.com to retain such data for longer (for example for tax reasons) and unless you have provided authorization to retain Personal Data for longer.

6.2 The retention periods for the various categories of Personal Data are as follows:

- Personal Data of (people employed by) customers and suppliers: 2 years from the end of the last agreement with docvisa.com;

- Personal Data of (persons employed by) potential customers: 2 years from the last contact with docvisa.com;

- Personal data of candidates: 4 weeks from the end of the application procedure;

- Personal Data provided via the contact form on our Website or otherwise voluntarily provided to docvisa.com: 6 months after the expiry of the Travel Authorization or 6 months from the date of last contact with you.

7. Recipients and transmission

7.1 docvisa.com transmits Personal Data to third parties, the so-called "recipients", if this is necessary to achieve the purposes mentioned in this Information. The categories of possible recipients of Personal Data are:

7.1.1 The various Immigration Departments outside or possibly within the EEA;

7.1.2 The Italian Ministry of Foreign Affairs;

7.1.3 Our business partners, our customers and suppliers (in the cloud), for the purpose of entering into an agreement with docvisa.com or in the context of our normal business operations with you, your customer or your employer;

7.1.4 Our auditors, legal advisors and other advisors;

7.1.5 With respect to our Website: providers of tools that analyze navigation on our Website, based on the conditions established in our cookie policy (in this regard, see Part II of the Cookie Policy below);

7.1.6 Other possible recipients to whom you explicitly or implicitly consent for the performance of docvisa.com services for you or for the company for which you work.

8. Possible recipients and transmissions

8.1 In addition to the recipients referred to in article 7, docvisa.com may disclose or reveal Personal Data in the following circumstances:

8.1.1 If docvisa.com is involved in a sale of commercial assets, in which case the Personal Data may be provided to the potential buyer and the Personal Data will be provided pursuant to this Policy;

8.1.2 If docvisa.com has a legal obligation to provide Personal Data or to implement the Policy, general conditions or agreement with you (or your employer or client) to safeguard the rights, property and the freedoms of docvisa.com, docvisa.com will.

9. International transmission

9.1 docvisa.com transfers Personal Data to third countries or international organizations outside the European Economic Area.

9.2 When transferring Personal Data docvisa.com ensures at all times that adequate guarantees exist for the protection of Personal Data.

9.3 If docvisa.com otherwise transfers Personal Data outside the European Economic Area, to a third country or an international organisation, docvisa.com will determine whether an adequacy decision exists under the GDPR and, in the absence of such decision, the transfer of Personal Data will only take place if adequate and appropriate safeguards are in place, such as acceptance of an EU Standard Model Contract with the international organisation.

10. Protection

10.1 docvisa.com attaches great value to the security of Personal Data and has adopted appropriate measures and safeguards to comply with article 32 of the RGDP. These measures meet the requirements established by the GDPR and include the following:

10.1.1 The anonymization and encryption of Personal Data.

10.1.2 The use of Secure Sockets Layer (SSL).

10.1.3 The use of two-factor authentication, anti-virus software, anti-spam software and firewalls.

10.1.4 Various other security measures that we do not share with third parties for security reasons.

11. Rights

11.1 The GDPR gives Customers, depending on the circumstances and under certain conditions, the following rights:

11.1.1 The right to request access to Personal Data;

11.1.2 The right to request rectification of Personal Data;

11.1.3 The right to request the deletion of Personal Data;

11.1.4 The right to request the limitation of processing;

11.1.5 The right to object to processing;

11.1.6 The right to data portability;

11.1.7 If the processing is based on consent: the right to withdraw consent at any time, without prejudice to the legitimacy of the processing before the revocation;

11.1.8 The right to lodge a complaint with a supervisory authority, such as the Guarantor for the Protection of Personal Data.

11.2 In exercising these rights docvisa.com may request further specific information. This additional information will only be processed for the exercise of these rights.

12. Questions

12.1 For questions relating to the processing of Personal Data by docvisa.com and for requests relating to your Personal Data (as indicated in article 11) you can contact docvisa.com using the contact details set out in article 1.1 of this Policy.

13. Part II - Cookies and local storage policy

13.1 Cookies are small packets of information that are sent to your browser and stored on the device with which you visit various websites. docvisa.com uses these cookies to ensure that the Website can be used as intended by docvisa.com. These cookies ensure, among other things, that your contact details are not suddenly deleted. Other cookies allow us to analyze the use of the Website in a completely anonymous way, to provide feedback, to share messages on social media and to display more relevant advertisements on third-party websites.

In certain cases, the data is not stored in a cookie, but in the "local memory" of your browser. The operation is very similar, but in this way more data can be stored in a more secure manner. Furthermore, websites do not determine how long you want to keep your data, but you do, depending on your browser settings and/or how often you clear your browser history.

14. Objectives

14.1 Cookies are used by docvisa.com:

on the Website for the purpose of:

14.1.1 Guaranteeing the optimal functioning of the Website;

14.1.2 Develop and improve the Website;

14.1.3 Store preferences, such as language, location, orders etc.;

14.1.4 Make contact with docvisa.com possible through the Website;

14.1.5 Analyze the use of the Website;

14.1.6 Create statistics on the use of the Website;

15. What cookies, local storage variables and session storage variables are used

15.1 docvisa.com uses three means to store data in the browser: cookies, local storage variables and session storage variables.

15.2 The cookies and local storage variables set out below are used to ensure the correct functioning of the Website. Cookies are placed, for example, to ensure that your contact details remain saved while you continue to browse the Website.

docvisa.com uses cookies for:

• Optimizing the use of the Website;

15.3 Cookies that allow us to measure the use of the website

For docvisa.com it is useful to identify which parts of the Website have the most views. For this purpose, docvisa.com uses third-party software, with which it can see, for example, the number of visitors. Subsequently, from this information a series of statistics are created which inform docvisa.com on the use of the Website. It is not possible to trace the identity of natural persons. docvisa.com uses these cookies to:

• Obtain information on the use of the Website;

• Optimize the Website.

15.4 Other cookies

It is possible that docvisa.com is not always aware of the cookies placed by third parties on the Website. An example is the use of elements embedded in the Website: these are texts, images or videos that are not stored on docvisa .com or on the Website, but which are displayed on the Website. If you find cookies on the Website that fall into this category and that we have not mentioned above, please let us know. Alternatively, you can contact the third party directly and ask which cookies they place, why, what the term of the cookie is and how your privacy is protected.

16. Browser Settings

16.1 If you do not consent to the placing of cookies on your device and/or computer, you can adjust your browser settings so that you receive a warning before cookies are placed. You can adjust these settings so that your browser rejects all cookies, or only third-party cookies. It is also possible to delete cookies that have already been placed. Please note that you need to adjust the settings separately for each browser and for each device you use.

16.2 It is important that you realize that if you do not allow cookies, we will no longer be able to guarantee the optimal functioning of the Website. Some functions may be lost or part of the Website may no longer be visible. Rejecting cookies does not mean that you will no longer see any type of advertising, but only that you will no longer see personalized advertising.

16.3 Further information about your browser settings can be obtained via the "help" function of your browser.

16.4 Below are the hyperlinks to the pages relating to cookies for the most commonly used browsers.

• Mozilla Firefox

• Google Chrome

• Internet Explorer

• Safari

16.5 If you want to disable cookies from specific parts, you can do so via Your Online Choices .

17. Changes

17.1 This Policy must be modified from time to time, based on updates to the Website and/or the rules relating to cookies. docvisa.com reserves the right to change this Policy without notice. This page will always contain the most recent version of the Cookie Policy.

18. Questions

18.1 For questions about the use of cookies by docvisa.com you can contact docvisa.com using the data referred to in the art. 1.1 of this Policy.